What is Accio Tokyo?
What are your business hours?
Where is Accio Tokyo located?
What languages do you speak?
Which payment methods do you accept?
How do I pay?
My Paypal payment keeps showing an error/won’t go through? What is the problem?
Do you do refunds or returns?
I have received an invoice from you. What is the deadline for payment?
Do you accept layaways or payment plans?
Orders and Policies
What if I want to add to my order?
How long can you keep items in storage for me?
Do you accept pre-orders?
I would like to purchase an item from a personal seller. Do you accept these kinds of orders?
I found this picture online/in a magazine, but I don’t know how to find it. Can you help me?
Can I order tickets through you?
Do you do mail forwarding?
I have received an invoice from you, but I still have some questions about my order.
I just saw something I would like to change/add to my current order.
Do you accept lottery orders?
Do you accept orders for magazine subscriptions?
Do you accept orders for Taobao?
Do you accept orders for adult items?
Do you accept orders for alcoholic bevereages?
You should have gained points with my purchase. Could I use them towards my next purchase?
Do you repackage items?
How long does shipping take?
Are items insured and do you provide tracking?
Can you include the international shipping costs in the quote?
What goods can you not ship?
Do you ship domestically?
What is COD (cash on delivery)?
Can you mark packages as “Gift”?
Can you lower the value on my package?
I would like you to attach an invoice on my package.
I want to buy an item that ships internationally, but I can’t make the payment since it requires a Japanese credit card/payment from Japan. Can you buy it on my behalf?
Where can I track my package?
My package has been held up at customs. Could you help me?
My package has not arrived and it’s past the normal deadline for arrival. I think it’s lost. What should I do?
My package tracking says it has arrived, but I have not received it!
My package has been delivered to the wrong address.
Please do not include an invoice in or on my package.
I used EMS, but my package was late (took more than 4-5 days), I would like you to refund me for shipping.